Shipping policy

Shipping and Handling

  • At Active Health Gear, we are committed to providing you with the best shopping experience. Our shipping and handling policies ensure that your orders are processed, shipped, and delivered efficiently. However, because the majority of our warehouses are internationally-based, our shipping times can vary and we are therefore unable to offer next-day delivery.

Please review the following sections for detailed information on our processes.

Processing Time

  • Order Confirmation: Once you place an order, you will receive an order confirmation email within minutes. Our team will then start processing your order.
  • Order Processing: All orders are processed within 1-4 days. During peak seasons or holidays, processing times may be slightly longer. We strive to ensure your order is prepared and dispatched as quickly as possible.
  • Order Verification: If any issues arise regarding payment verification or shipping address confirmation, we will contact you promptly to resolve these matters, which may affect processing times.

Shipping Time

  • Standard Shipping: Standard shipping typically takes 10-15 days for delivery within the continental United States (excluding Alaska) and Canada. For international orders, delivery times may vary between 15-20 days depending on the destination.
  • Expedited Shipping: Not available at this time.
  • International Shipping: Not available at this time.

Tracking Your Order

  • Tracking Number: Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. This will allow you to track your package throughout its journey. Please note that while the majority of our shipping companies provide a tracking service, we cannot guarantee it in all cases.
  • Shipping Carrier: We partner with reliable carriers such as USPS, UPS, FedEx, DHL, Purolator and Canada Post (and others) to ensure your package is delivered safely and on time. The carrier information will be included in your shipping confirmation email.

Additional Information

  • Shipping Costs: Shipping costs are calculated based on the weight and dimensions of the items, as well as the shipping method selected at checkout. Any applicable fees will be displayed before you complete your purchase.
  • Order Issues: If you encounter any issues with your order, such as delays or missing items, please contact our customer support team at info@activehealthgear.com. We are here to help resolve any problems promptly.

Contact Us

If you have any questions or need further assistance regarding shipping and handling, please do not hesitate to contact us. Our customer support team is available to assist you.

Thank you for shopping with Active Health Gear! We appreciate your business and strive to provide you with the best possible service.