Refund policy

Returns and Refunds

At Active Health Gear, our commitment to sustainability is at the core of everything we do. In line with this, we have adopted a unique approach to handling returns that minimizes our carbon footprint and environmental impact.

Sustainable Refund Policy

Rather than returning items, we offer a full refund upon request. Here’s how it works:

  1. Request a Refund: If you are not satisfied with your purchase, simply contact us at info@activehealthgear.com, within 14 days of you original purchase date, with a picture of the item and the reason why you are dissatisfied with the product.
  2. Refund Processing: Once we receive your request and verify your information, we will process a full refund to your original method of payment.
  3. Keep or Donate: After receiving your refund, you have the option to keep the item or donate it to a local charity or someone in need. This approach helps reduce the environmental costs associated with shipping returns and ensures that products do not go to waste.

Why This Approach?

Traditional return processes involve multiple shipments, which contribute significantly to carbon emissions. By eliminating the need for returns, we not only simplify the process for our customers but also take a proactive step towards protecting our environment.

This policy allows us to maintain high customer satisfaction while promoting a sustainable business model. We encourage our customers to consider the positive impact of this approach on the environment and appreciate your support in our efforts to make a difference.

Warranty

At Active Health Gear, we strive to offer the highest quality products. While we don't provide direct warranties on all items, we adhere to the warranty policies set by the manufacturers. For any warranty claims or issues, we recommend reaching out to the product's manufacturer for the best support and resolution. We're here to assist if you need guidance throughout the process!

Thank you for choosing Active Health Gear and joining us in our commitment to sustainability. If you have any questions or need further assistance, please don’t hesitate to contact our customer support team.